Contact Southern Bank

Contact Us

Customer Care

Telephone: 1-866-472-9255

Email: CustomerCare@thesouthern.bank (Please do not send account information. Responses may take up to 48 hours.)

  • General account inquiries about your checking, savings, loans, and CD accounts
  • Personal online banking questions
  • Debit card questions
  • Mobile Deposit questions

24-Hour Telephone Banking

Telephone:  1-833-925-2923

General account inquiries about your checking, savings, loans and CD accounts

  • Transfer between accounts

Bill Pay Support

Telephone: 1-866-472-9255

Hours: Mon – Fri, 8:30 am – 5 pm

Assistance with:

  • General inquiries about Bill Pay
  • Functionality within the Bill Pay website

Mailing Address

PO Box 338
Duncan, SC 29334

Hours: 

Greenville, Spartanburg, and Aiken
Monday – Friday: 8:30 am – 5 pm

Gibson
Monday – Thursday: 9 am – 3 pm
Friday: 9 am – 5 pm

Waynesboro and Hephzibah
Monday, Tuesday, & Thursday: 8:30am – 4pm
Wednesday: 8:30 am – 12 pm (Waynesboro drive-thru open until 4 pm)
Friday: 8:30 am – 5 pm

Sardis
Monday – Wednesday: 8:30 am – 4 pm
Thursday: 8:30 am – 12 pm
Friday: 8:30 am – 5 pm

Holidays:

New Year’s Day: Closed
Martin Luther King Jr. Day: Closed
President’s Day: Closed
Memorial Day: Closed
Juneteenth: Closed
Independence Day: Closed
Labor Day: Closed
Columbus Day: Closed
Veterans Day: Closed
Thanksgiving Day: Closed
Christmas Day: Closed

Loan Payments

Mail payments to:
PO Box 338
Duncan, SC 29334

Debit Card

Card Activation:

Telephone: 1-866-633-5293

Lost or Stolen Debit Cards:

Telephone: 1-866-472-9255

Credit Cards

Telephone Customer Service: 
1-800-883-0131, outside the U.S. call (813) 868-2891

Open 24 hours a day, 7 days a week

Online Banking Support

Telephone: 1-866-472-9255

Hours: Mon – Fri, 8:30 am – 5 pm

Assistance with:

  • General inquiries about Online Banking
  • Log in support

Business Support – Cash Management Services

Telephone: 1-866-558-4372

Email: BusinessSupport@thesouthern.bank (Please do not send account information. Responses may take up to 48 hours.)

Hours: Mon – Fri, 9:00 am to 5 pm

Business customers only

Assistance with:

  • ACH file submissions
  • Domestic Wire submissions
  • Online banking setup, access, or changes for business users
  • Remote Deposit Capture (RDC)
  • Positive Pay